Privacy Policy

This Privacy Policy describes how ISA Consulting LLC ("ISA", "we", "us", or "our") collects, uses, and shares information when you visit or use PathfinderQR (the "Service"). By using the Service, you agree to the practices described in this Policy.

1. Who We Are

The Service is operated by ISA Consulting LLC, a California limited liability company. If you have questions about this Privacy Policy, contact us at hello@pathfinderqr.com.

2. Information We Collect

We may collect the following categories of information:

• Account information: name, email address, and other details you provide when creating or managing an account.
• Customer/lead information entered by you: information collected through your scan pages and CRM features (for example, names, emails, phone numbers, custom fields) that you choose to collect from end users.
• Usage and device information: IP address, browser type, device identifiers, timestamps, pages viewed, and interaction data used to operate, secure, and improve the Service.
• Transaction information: token purchases, receipts, billing metadata, and related audit information. Payment card details are handled by third-party payment processors (when enabled) and are not stored by us.
• Cookies and similar technologies: used for session management, preferences, and basic analytics.

3. How We Use Information

We use information to:

• Provide, operate, and maintain the Service.
• Process token purchases and generate receipts.
• Secure the Service, prevent fraud/abuse, and debug issues.
• Respond to requests and provide customer support.
• Improve and develop new features.
• Comply with legal obligations.

4. How We Share Information

We do not sell personal information. We may share information only as needed to operate the Service, including with:

• Service providers who help us host, operate, support, or secure the Service (for example, infrastructure providers).
• Payment processors (when enabled) to process transactions.
• Legal and safety: if required by law, regulation, subpoena, or to protect the rights, safety, and security of users and the Service.

5. Data Ownership and Customer Data

The Service is designed for business users to create and manage serialization codes and scan experiences. Information collected by your brand from end users ("Customer Data") is controlled by you. We process Customer Data only to provide the Service and according to your instructions.

6. Data Retention

We retain information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and how it is used.

7. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

8. California Privacy Rights

California residents may have rights to request access to, deletion of, or correction of certain personal information, and to opt out of certain data sharing (where applicable). To submit a request, email hello@pathfinderqr.com. We may need to verify your identity before responding.

9. Children

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the effective date above.